Lucky Creek, established in 2009, ensures that your privacy is protected, in compliance with the latest data protection regulations.
Our Casino(s) (as defined in our Terms and Conditions) offers online casino gambling services entertainment.
In this Policy, references to "we", "us" and “our” refers to our Casino(s) and any other casinos in our group.
References to "you" and "your" shall refer the individual using our Website(s) / services and therefore provide Personal Information to us.
All Personal Information submitted to us is kept on a secure server, is considered privileged and is protected.
We have strict procedures and security measures in place to ensure that once we receive your information, unauthorized access is prevented in order to ensure the integrity of your personal data.
Furthermore, this document describes the way in which we shall deal with the information and data you provide us with in order to manage the nature of your relationship with us.
By submitting your information to us and using our Website(s) you acknowledge your agreement for our use of your Personal Data as set out in this document.
COLLECTING DATA & HOW IT’S USED
We need to collect Personal Data in order for you to make use of our services. Below follows an outlay of the type of information we collect; how we use the information and for which purposes.
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual.
How Personal Information is gathered:
Situations where a customer is not physically present for identification purposes, operators are required to:
ensure that the customer’s identity is established by additional documents, data or information;
supplementary measures to verify or certify the documents supplied, or confirmatory certification by a credit or financial institution;
ensuring that the first payment is made through an account opened in the customer’s name with a credit institution.
Personal Information also includes the information that you provide when filling in the forms when you register an account, as well as any other data that you submit to us via the Website(s) or email, e.g.: first and last name, date of birth, credit card information, physical address, email address, phone number, etc.
All depositing players will be contacted telephonically by our support staff to verify account details when you first register your account and you will be asked to verify Personal Information. Information such as your first and last name, date of birth, physical address, email address, phone number will be reviewed against a trusted 3rd Party Site to verify the details provided to us.
In addition, Personal Information includes correspondences made via our Website(s), email, telephone and live chat or through other means of communication, such as customer account transaction history, whether this takes place through the Website(s) or via other means of communication including Website log-ins and details, traffic data, location data, weblogs, activity logs and other traffic information recorded on the system.
We keep your Personal Information secure and will not sell, transfer, trade or rent your details out to any party.
Only staff will have access to general client information on a registered Customers’ account.
Please continue reading for more details.
In order for you to enjoy all aspects of our gaming platform or any services affiliated with it, such as performing purchases, game play, etc., payment information will be collected from you, such as your credit card number and bank account details, and we will require the below documents from you.
All deposits on your account must also be verified and is done to ensure the security and safety of all players at the casino.
Documents required include:
•a valid copy of your driver’s license, ID or Passport or any other form of identification.
•a valid (less than 90 days old) utility bill which carries your name and current home address. Examples of these: Mobile phone, water, telephone, gas or electricity bill.
•a copy of the credit or debit cards you have used at the casino. Please note the 3 digit CVV number on the back and the middle 8 digits on the front of the card must be blocked out, this will also apply to the middle 8 digits embossed on the back of the card.
•a completed Authorised Deposit Report Form, which will be sent to you. This will need to be completed and returned to us. Each page should be initialed and all fields filled in.
Over and above the process explained, those withdrawing for the first time will also need to participate in a quick telephonic verification.
If you’ve made previous withdrawals, you will be sent an email requesting some documents with regards to confirming your withdrawal request. These documents will be required on your first withdrawal as well as cumulative withdrawals.
These will include documents confirming your Identity, address details, date of birth, Authorized Deposit Report Form and PCI compliant copies of credit cards used to deposit.
We also collect information which you share with us voluntarily. Examples include when you send us an email, react to communication from us, or when you share additional information about yourself via i.e.: live chat.
We may collect specific types of connection details and information with regards to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, MAC address), browser fingerprinting, IP address and geo-location data.
3rd Party Information
We are also required to conduct security assessments by obtaining personal data from third parties. Examples include relevant information about your credit history from financial services providers, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
Non-Personal Information is data, when used on its own, can’t be applied to identify or contact you.
Therefore, we are not aware of the identity of the user from which the Non-Personal Information has been collected.
We use Non-Personal Information for different purposes, the most important being an improvement of our services, preventing fraud and performing web analytics. We may gather such information, either independently or through the help of our third party service providers (if / when applicable).
Examples of Non-Personal Information:
In order for us to enhance the functionality of our services and provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
•Game Play Information:
We record game play information, and this includes, amongst other things, your deposits, bets, bonuses, game session duration and your high scores.
•Device and Connection Information:
If or when you download our software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regards to other software which is running simultaneously with our software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
How you make use of our services is another area to collect data, such as applications usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information assists us in streamlining our services and your experience because it enables us to more accurately troubleshoot errors and bugs, and it’s a reliable tool for research and analytics purposes.
The combination of Personal Information, plus Non-Personal Information and/or Anonymous Information is regarded as Personal Information and will be treated as such for as long as it remains combined.
A cookie is a small text file that collects information about you. Cookies are very helpful and can be used for various different purposes. These purposes consists of allowing you:
•to navigate between pages of the website more efficiently;
•enable automatic activation of certain features;
•remembering your preferences and making the interaction between you and the service you require faster & easier.
Cookies cannot harm your device as they are non-executable and cannot be used to install malware. They’re more like a personal file with your basic preferential information, and this is merely updated every time you visit the website.
Cookies are also used to help ensure that the information you see are relevant to you and your personal interests, as well as compiling valuable statistical data regarding “how” you use a service.
The collected data is stored on your personal computer or device to provide constant and updated information.
•Save website customizations;
•To provide a full customer experience;
•To understand how you are using our website and assist us in improving our service to you;
•To make our marketing activity relevant.
Different types of cookies:
'Session cookies' are stored temporarily during a browsing session and does not interfere with normal use of the system. They are deleted from your device when the browser is closed.
'Persistent cookies' are saved on your computer / device for a fixed period of time and are not deleted when the browser is closed. These are the cookies used for repeat visits and tell us who you are; it stores your preferences for your next log-in and improves your user experience, as well as ensures that if you receive marketing images / messages, they are relevant to your set of preferences.
'Third party cookies' are positioned by other websites or services that run relevant content and advertisements on the page you are viewing, such as by third party analytic companies.
'Flash cookies' are saved during your game play to allow you a faster and more satisfying gaming experience.
Pixel based tracking is used to mark a visit or event and follow the footsteps of an advertisement’s success.
In turn, this information can be applied for updating marketing efforts via tracking conversions that are used to optimize marketing activities.
This information is classified as Non-Personal Information, and as such we may share it with a third party. (We provide more detail in this regard further below in “Third Party Collection information”.)
You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some of the service features may not operate optimally and your online experience may therefore be limited. Additionally, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
How We Use Information
The Casino (s) relies on a lawful “Contract” basis to process your Personal Data and Information and is essential so that we, in turn, can fulfill our contractual responsibilities to you.
A contract is entered into between an individual (yourself) and us, the moment you register an account and tick the box to acknowledge and accept our Terms and Conditions.
Within this context, the contract need not be a formal, signed document, because by acknowledging that you accept our Terms and Conditions, you sanction an agreement which meets the requirements of contract law.
The Casino(s) therefore has a lawful basis for processing your Personal Data and Information based on this contract between you, the individual, and us, the Casino(s).
According to our contract with you, the individual, and in order for us to comply with our obligations under said contract, we must process your Personal Data and Information in order for you to make use of our services.
•To initially set up and continually update your account;
•To provide an excellent service to you on any platform;
•To communicate with you and keep you informed of our latest updates and special offers;
•To promote our website(s), products and services. (Also see below at "Marketing" for more details);
•To conduct analytics in order to improve and customize our services to suit your needs and interests;
•To support and troubleshoot the services you use;
•To respond to your queries and suggestions;
•To provide you with a safe, legal and responsible gaming environment;
•To notify you about updates to our software and/or services;
•To process any of your requests for information;
•To identify and authenticate your access to certain features of our services;
•To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of our services;
•To investigate violations of our Policies and User Agreement and to enable us to enforce these;
•To investigate and resolve disputes in connection with your use of our services.
Your Personal Information may be shared with the following recipients:
•Affiliated Companies and/or Companies within our Group;
•Payment processors and data verifiers;
•Subcontractors and third party service providers as well as their subcontractors;
•Third parties who provide services related to our operation or promotion.
•Auditors, contractors or consultants of the Group's business processes;
•Third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations); and
•Potential purchasers or investors in the companies within the Group.
•For securely storing information on our behalf, for example by using cloud computing service providers;
•Processing of said information to assist us with our business operations, for example to process payments and your deposits; authenticate your access; auditing our operations; detecting and preventing fraudulent or illegal activity; etc.;
•Performing research and gathering technical diagnostics or analytics; and
•Communicating relevant promotional and informational materials. (Also see below at "Marketing" for more details).
In the event that we need to protect our rights; to protect your safety or the safety of others; to investigate or prevent any fraud; or for any security reason or assistance required with a technical issue, we may share your information with third parties in good faith.
Your Non-Personal Information (information that can’t be used to identify or contact you) may be shared with third parties for marketing purposes.
Third Party Collection of Information
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications even if they are accessible, downloadable, or obtainable via our services. You agree that we carry no responsibility nor have any liability whatsoever with respect to your usage of aforementioned third parties, whether you disclose your Personal Information to them, or how said Personal Information is appropriated by them.
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect, inform and empower all EU citizens with regards to data privacy and to reshape the way organizations across the region approach data privacy.
We support this legislation as an effective privacy standard, together with the fact that the GDPR provides a clear and unambiguous baseline to all companies processing and holding the Personal Information of individuals residing in the European Union, regardless of the company’s location.
You’re welcome to request an update, to change, to restrict and have the right to erasure of your Personal Information, provided none of these contravene the Casinos’ agreement and/or compliance with it’s License Regulations and obligations. This can be done on our website and by emailing us at firstname.lastname@example.org or contacting us via our Toll Free line 888 595 5835.
In the event of errors, you could request assistance to update the relevant Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations).
In the event that you wish to obtain a copy of your Personal Information, you may request this, subject to us receiving any documentation and/or information we may require to confirm & verify your identity and assist us with your enquiry.
Following our receipt of said documentation and information required, we will provide you with a copy of your Personal Information within 30 days.
(Relevant reference details are under the heading “How We Use Information”. Simply scroll up in this document if you need to reference it again, or continue reading.)
We are also at liberty to remove, reload or resolve any incomplete or inaccurate information, at any time and at our own discretion.
The Casino(s) will retain the relevant customer data for a minimum period of five years after the end of a relationship with a customer.
Your information is not compromised at any time because all information is encrypted, safe and secure.
We go to great lengths to ensure that the security of your information is executed and maintained at all times.
The safeguards we have in place appropriately vary in accordance to the sensitivity of the information that we collect and store.
We have the best industry approved procedures in place to control and ensure the safety and confidentiality of your information.
These procedures include:
•A secure network topology, which includes averting intrusion and state of the art firewalls;
•Encrypted communication system;
•Authentication and access control procedures;
•External and internal audit examinations; and more.
We go out of our way to take all reasonable measures to safeguard information, but we cannot be held responsible for the acts of those who illegally gain unauthorized access or maltreat our services. We also offer no guarantee or warranty, implied or otherwise, that we will prevent such access without exceptions.
We operate on a global level, and therefore it could be necessary to transfer your Personal Information to countries outside your geo-location.
The data protection and other laws of these countries may not be as comprehensive, and in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby sanction the transfer of your Personal Information to countries outside your geo-location.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you with alternative marketing offers, which we, or our Marketing Affiliates, believe are relevant to you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as email, direct post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from our business partners and Marketing Affiliates by contacting us at to email@example.com or contacting us via our Toll Free line 888 595 5835.
Please note that even if you unsubscribe from our marketing email list, we may continue to send you service-related updates and notifications.
You hereby acknowledge and agree that by downloading, installing or accessing the Services, we may share your Personal Information with our business partners and Marketing Affiliates for the purpose of marketing.
We may also use our third parties and share with them Non-Personal Information to assist us in evaluating the success of our advertising campaigns and help us refine our efforts.
In the event of a substantial corporate transaction, such as the sale of a part of our business, merger, bankruptcy, consolidation, reorganization, asset sale or asset transfer, we may share Information, including Personal Information.
None of our services, promotions or events is suitable or designed for persons under the age of 18 years, and never, under any circumstances, should our services be offered or communicated to persons under the age of 18 or persons under the age of legal consent, whichever is higher (“Legally of Age”).
If you are not Legally of Age, you should not download or use our services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we will discard such information and may report it. If you have any reason to believe that a minor has shared any information with us, please contact us at firstname.lastname@example.org or contacting us via our Toll Free line 888 595 5835.
Updates and /or Amendments
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